Well it seems I am not the only one who suffers nightmare customer service from Vodafone.
Back in June 2004 I had a nightmare trying to order a 3G datacard from Vodafone, so much so that I basically nearly gave up even trying.
Well it seems four years later, customer service at Vodafone still leaves a lot to be desired.
James Whatley of SMSTextNews found his Nokia N95 wasn’t working, so he called Vodafone customer service, his phone was still under guarantee and he had insurance, so it should have been a simpe process, shouldn’t it…
What follows is an account of two hours of my life from the early evening of last night (Thursday).
Vodafone have pissed me off. Their insurance company more so – they are CLEARLY a 3rd party with nothing to do with Vodafone and as such, let them down on an almost spectacular level.
That aside – VF’s CS has seen better days.
If this issue is not resolved by the weekend, I am off to 3.
You heard it here first.
Read the whole story on the full blog entry.
To be honest reading that story doesn’t surprise me one bit, like James, when you are use to good customer service, when you have a bad experience, it really throws you and you can’t understand why they don’t just “get it”.
Hopefully Vodafone may realise that one bad experience for a customer results in lost sales or transfers to another network.
In case you are wondering, who do I use as my mobile phone provider, well it’s T-Mobile.