Over the last few weeks I have been having an issue with my iPhone 6S Plus and the Three network. Over the last four years I have had very few if any issues with my Three data connection, so it’s weird I am having an issue now.
I have been at home on the Wi-Fi, I leave the house and then wherever I am I check the phone as find that it says.
Could not activate mobile data network Turn on mobile data or use Wi-Fi to access data.
This is even with 4G being in the top of the phone. Clicking OK results in no change.
What’s interesting, was that I thought it might be a handset issue, but family (also with Three) are having similar issues with their iPhone 6S and a newer iPhone XS.
At the moment, the solution is to go to airplane mode and then turn that off. At which point all works fine.
It’s not isolated to a single tower either, as it happens locally and further afield.
i don’t have a real solution and it appears from searching online others are having similar issues as well.
I haven’t been on a CrossCountry train for a while now, so on a recent trip to Cheltenham Spa from Bristol Temple Meads I was interested to see how the 3G connectivity issues I’ve always had on that route would be like, especially as I now have 4G with Three.
Well same old problems, dipping in and out from 4G to 3G as well as periods of No Service.
I would like to blame the train, but the reality is that there is poor phone signal connectivity on that route. As there is no incentive for mobile network providers to improve connectivity.
If I do go to Cheltenham again, I think I will take a book!
I was in London today, at a venue on Southwark Street and I was surprised to have connectivity issues, not just with my home iPhone on the Three network, but also with my work phone on Vodafone.
I don’t know why the connections were so poor, certainly both phones had high signal bars. We were on the seventh floor, which I have found isn’t usually an issue, but today, poor bandwidth or sometimes non-existent bandwidth.
It didn’t help matters that the guest wifi wasn’t working either.
I was very pleased when I moved to Three in 2015 having been with EE and before that T-Mobile for many (many) years. There were quite a few reasons I moved to Three, the first was that for the previous few years we had been living in broadband hell with a terrible 1Mb/s ADSL pipe. My contact with EE was only 3G and I had had it for a fair while, but even then I reached my 2GB fair use limit quite often. The main challenge though was EE coverage at our house which was fine for phone calls, but 3G only worked when the phone was in certain places in the house!
So with all those reasons I decided to move mobile phone providers to Three. My main requirements were, 4G connectivity and unlimited data.
3G was fine for e-mail and general browsing, but for streaming video, and steady HD video at that a 4G connection was preferable.
Though I don’t mind data limits, I do think having a limit constrains how you use data on a device, turning off updates,
So I managed to get a SIM only unlimited data contract with Three for just £17 per month, which I thought was very good value for money. The constraint at the time was a 4GB limit for tethering.
I use tethering when travelling, but I also used it at home when I needed some bandwidth, as back then I had a slow ADSL connection, less than 1Mb/s.
I reflected on the arrival of 4G earlier, in 2012 when it was launched in the UK. Back then, the tariffs from EE were quite expensive, £36 per month would get you just 500MB of data. That was one of the key reasons I didn’t upgrade my EE account to 4G (and I didn’t have a 4G device).
So £17 for unlimited 4G data for me seemed like a good deal. After having the phone and contract for a while and running out of data on the odd month, I did decide to get a data booster which gave me an additional 6GB personal hotspot, which at the time cost me an additional £6 per month (now £8 per month). I did that for a few months, before cancelling, as though it was useful, I didn’t think it was value for money.
A couple of years ago, Three changed their unlimited data deal to include 30GB of tethering, I was tempted, but it was a lot more expensive than the £17 per month I was paying. I didn’t think that was worth it for the odd month when I needed more than 4Gb of tethering. I was also on the edge of getting a fibre connection at home, so that was negate the need to tether at home.
Once I had FTTC, streaming video at home became much easier, so less need to use my mobile data contract for streaming. The same was said for the bandwidth for other things such as Skype.
Since I got FTTC I have only run out of tethering a few times, and one of those times it was a mistake.
Having a limit on tethering meant that when tethering I would try and avoid high bandwidth activities on the laptop and switch to the phone. So now having unlimited tethering means I don’t need to worry anymore.
When I got my iPhone 6S Plus in 2015, I got a new phone contract and moved providers. The SIM only contract was with Three and came with unlimited data. However this was unlimited on the phone only, there was an allowance for hotspot, which was only 4GB. This was initially problematic as at home we had a very poor ADSL connection, so I would use the hotspot quite often when I was frustrated with my poor connectivity. As a result I would need to keep an eye on my usage. Quite often I would run out. 4GB was generally fine for simple browsing or e-mail, but would quickly run out if I was streaming video.
I did think about increasing the allowance, but the packages available weren’t cheap. Today Three’s unlimited data contract has a 30GB hotspot allowance. Why don’t I upgrade? Well my contract is just £17 a month, the current unlimited data contract is now £30 a month. However since my home broadband was upgraded to fibre I’ve stopped using the hotspot feature at home, reserving it for trips and visits, again mainly for browsing and e-mail. The 4GB allowance has been fine for this kind of internet activity.
A recent trip away to Glasgow made me aware to still carefully check my usage. I was away staying at the Premier Inn which came with free wifi. According to the blurb the free version of the wifi was for browsing and e-mail and the Ultimate version of the wifi was for streaming. Testing the free wifi, I found it worked fine for streaming Netflix. So there I was watching my favourite TV shows on the iPad and though the free wifi wasn’t brilliant, it was working. As I watched the next episode I found the quality had improved, this is alright I thought. Then another episode…
Then I got a SMS from Three saying I had nearly used my hotspot allowance. I was confused, it was only five days since it had reset. Where had my allowance gone? I then noticed that my iPad wasn’t connected to the hotel wifi it was now connected to my iPhone’s hotspot.
What happened was that previously at the Airport I had connected my laptop to the hotspot, but hadn’t turned it off. My iPad was connected to the hotel wifi, however that connection must have stopped or dropped and then the iPad found and connected to the hotspot network automatically. So when the hotel wifi came back it didn’t re-connect. So the quality of the Netflix stream had improved because of the new connection… the downside was that it sucked up all of my hotspot allowance.
Will I upgrade, no, because it was an error and though it may happen again, I am quite content with a 4GB limit.
I’ve noticed that GWR (who were First Great Western) have started to limit their customers’ use of wifi. Three years after free wifi was introduced on their high speed trains, they’ve realised that it’s very popular and have implemented restrictions.
Back in 2007 I wrote an article, This is the age of the train… talking about the refurbishment by FGW, then I said
Do you think I should point out to First Great Western that some train operators provide free wireless on their trains, or do you think that would be pushing it?”
The speed, as you might expect travelling at 125mph is inconsistent, but having done a speed test I was hanging to get between 5-9 Mbps which is more than reasonable. I was also able to stream video using YouTube and iPlayer.
I also asked the question:
Will the travelling public use the wifi, what with 4G and 3G so much more commonplace than back in 2007?
Well it certainly looks like they have been using it, hence the restrictions that GWR have put in place.
It’s nice that they also let you know how it is being used and how much bandwidth is available.
It isn’t surprising that they need to do this, as technically I can’t see them being able to increase the bandwidth easily, so it make sense to restrict usage.
Having said that 15MB is not very much, not in this day of HTML e-mail messages, attachments, Twitter, Facebook and so on…
Well at least it’s still free. Hey Cross Country are you listening?
Me, well I still using my own 4G connection, it’s faster and unlimited data is greater than 15MB.
Back in the early noughties I remember attending edtech conferences and the wifi failing to cope with the number of delegates. That wasn’t surprising, they were often using a single wireless access point and when sixty plus edtech delegates hit the event with their laptops and PDAs it wasn’t much of a surprise to find the lone access point failing to deliver any wifi.
Even today I have been to events where the wifi struggles as delegates with their laptops, iPads, smartphones connect to the wifi. It is partly about the number of devices, it is also about how they are using the connection, refreshing twitter, uploading photographs, streaming video like Periscope. I also think that some people may take advantage of the fast connection (sometimes inadvertently) to download updates, podcasts and video.
At the recent UCISA Spotlight on the Digital Capabilities event in Birmingham, the conference centre wifi, which in theory could cope with 250 wireless clients, failed to deliver a stable consistent wifi connection. I found that if my laptop was connected to the wifi, it not only took time to get a connection, but every so often the connection would drop. I would say that when I had a connection it was fast and consistent. I felt lucky that I could still tweet and upload photographs using my phone on my Three 4G connection. I was getting over 60Mb/s on that connection in the main auditorium. I was quite pleased that the seats in the auditorium had tables and power sockets.
The thing is, a conference with delegates from the edtech world are probably going to melt the wifi as most conference centres don’t plan their capacity on the extremes. For most events it probably works just fine. Personally since those early days I have come less and less to rely on the conference wifi, using a 3G dongle, 3G tethering, a 4G WiFI Hotspot to my current 4G tethering. This means that not only do I not worry so much about melting wifi, but it frees up the bandwidth for somebody else, and I think I might a pretty heavy user of bandwidth!
I have now been on Three for nearly six months and I am still pleased with the speed of the connection and reliability of the service.
In some areas I am getting nearly 50Mb download speeds.
There are some days when the connection appears to stall, but this is short lived.
I am on an unlimited data contract with Three. This appears to be a full unlimited contract with no “artificial” limits or throttling.
On my previous original T-Mobile (now EE) contract I would usually use less than 2GB. This was partly down to the speed of the 3G connection. On the Three connection I am now using on average 35GB of data. In at least one month I used in excess of 50GB.
As my home broadband is rather slow, I am now using my iPhone connected to the TV via an HDMI adapter for services such as iPlayer, Netflix and other on demand services (well the ones that work through the adapter). As the connection is quite fast, I am able to stream HD video, which probably explains the high data usage!
Nov – 30GB
Dec – 22GB
Jan – 50GB
Feb – 41GB
Mar – 35GB
Checking the bills I used over 7GB on the 7th January, no idea what was happening that day.
There are some aspects that I find frustrating, however these are more down to limitations imposed by others. For example Apple don’t allow you to download software updates, large app updates, movies and TV shows over mobile data, you have to use WiFi. However as my internet contract is much slower compared to the potential speeds I can get on 4G this means that it can be frustrating when I need to download large files.
In terms of signal, one of the reasons I chose Three was the coverage they have for my home address and over Bristol. In other places it has been somewhat sketchy, but was pleased to get a decent signal in Dublin for a conference (and no roaming charges) other places I wasn’t surprised as it was rather rural.
I will say I wasn’t disappointed with the signal of T-Mobile, especially when they merged with Orange. However the lack of an unlimited data contract on 4G meant that I didn’t see it as an option. Though 3G was okay, I do appreciate the faster speeds you get with 4G.
Though I have been pleased with the 4G coverage I get from Three at home in Weston-super-Mare and at work in Bristol, as well as travelling. I was pleased with the coverage I got recently in Dublin, but I didn’t expect anything less.
Going on holiday down to Cornwall I did wonder if I would be getting any coverage at the Perran Sands Haven resort we would be staying at. Checking Ofcom’s coverage map it was apparent that there wasn’t much hope.
Arriving at the resort I wasn’t too surprised that in the caravan there was no signal of any kind. I was a little surprised to find that climbing the sand dune next to us, I could get a 4G connection! Not too practical to climb a dune to stream Netflix.
There was supposed to be free wifi in the central hub, but as mentioned in a previous post about the Haven wifi, my expectations about this weren’t too high, and I never did manage to see the free wifi network let along connect to it.
I wasn’t too worried about having a connection to the internet whilst on holiday, I was quite happy to leave the Twitter for a while, I certainly wasn’t going to worry about e-mail, but it would have been nice to be able to stream some video, or read the news. So in the end I watched the occasionally bit of live television and I also read books and newspapers.
Last week I was in Dublin for the LILAC 16 conference. The last time I was in Ireland was in 2012. Back then I was on an EE contract and when I arrived at Dublin Airport I tuned flight mode on, on my iPhone as I didn’t want to incur huge roaming charges. There was quite a few press stories (and still are now and again) on people taking their smartphones abroad and racking up huge charges in their phones because of the way modern phones use data. I spent the week using wifi and making the odd call home when needed.
Since then there has been new EU legislation on roaming charges. I also have moved away from EE and have a new contract with Three using an iPhone 6S Plus. The contract gives me unlimited data on the phone as well as unlimited texts and a generous number of minutes, well who uses their phones for making calls these days?
So before this visit to Dublin I checked the Three website and was pleasantly surprised to find out that I could use my phone abroad with no extra costs!
Though I have an unlimited plan, there are some restrictions when using my plan abroad.
If you have all-you-can-eat data you can use up to 12GB. If you have all-you-can-eat texts you can send up to 5,000 texts.
So during my visit I was able to easily join the Three Ireland network, make calls, send texts and use data with no problems or worries. Though it has to be said the UCD enduros wifi network was excellent and faster than the Three 3G network, whilst the 3G was faster and more reliable than the hotel network. As I was there only three days, the 12GB allowance was more than enough.
After I got back I got a text from Three. According to them I saved £56.36 which was nice.