My HP Photosmart had run out of ink, so after spending £20 on new cartridges I was disappointed to find out that adding the new ink cartridges killed my printer. Leaving me with a repair bill which is a lot more than the printer cost to buy!
Last year I bought the HP PhotoSmart B110a in the main so I could print direct from my iPad using AirPrint.
I was impressed with, what was a very cheap printer, both in terms of print quality and scan quality. I particualrly liked how I could scan from my iPad as well as print. My older Canon multifunction required me to install drivers and software, the HP PhotoSmart had an embedded web server in it so all the functionality was available through a browser.
The printer was running out of ink, so I placed an order with Amazon for some new cartridges, cheaper than going to Staples. I did order proper HP cartridges too. Before they arrived I know some members of the family tried to print, but apart from an incomplete print out I wasn’t too worried.
The new cartridges arrived and I went through the process of installing them into the printer, something I had done a few times before.
After installing them I shut the lid and expected to be able to print… but no there was an error message on the screen of the printer.
Ink System Failure 0xc19a0023 Please turn printer Off and then On
Well I did that… no change.
I searched the web, and after a little difficulty found this HP page. Went through all the processes with no luck, still getting the error message. The printer hasn’t responded to any of my attempts to fix the problem. The printer is reporting that the printhead is “damaged”. I am not sure how installing new ink cartridges would have caused the printhead to fail…
I actually can’t remember when I bought the printer, didn’t blog about it, like I should have, and as a result I have a feeling that it is out of warranty. The HP site says it is… but that is based on when the retailer bought the printer, not me!
The “solution” appears to be to replace the printhead. Now having done some searching, it will cost about £40 to replace the printhead. My dilemma is that a replacement HP PhotoSmart printer (the 5510) is £70 and I have no guarantee that a replacement printhead will actually be a solution.
I have a horrible feeling that if did spend £40 on the printhead and it didn’t work, I would have wasted a fair bit of cash and would still need to buy a replacement printer!
The scanner part still works so it’s a bit of a quandary on how to move forward. I can still print using my old Canon printer (but not from the iPad), hmmm, not sure what to do.