Having placed an order for full fibre from BT I was expecting to have to go through the process of cancelling my plusnet account.
However this was all automated as BT made a request to them, as I was changing provider.
They did make repeated requests to me to change my mind, but the problem was not that I wasn’t happy with them or their service, just that they didn’t provide the FTTP service I wanted. If they did I would have stayed with them.
Alas there wasn’t an easy way to provide them with this feedback, the e-mail I replied to bounced!
Decided not to phone them either.
Just a week to go now…