Tag: vodafone

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Vodafone N95 Nightmare – Resolved

Back on Friday I blogged about a Vodafone nightmare that James Whatley was having in relation to a non-functioning Nokia N95.

Well it seems I am not the only one who suffers nightmare customer service from Vodafone.

James’ problem got resolved pretty quickly in the end.

Today SMSTextNews posted an update on how this happened and the response from Vodafone.

Hello there Mr Whatley, my name’s Amy and I’m calling from Vodafone. I hope you don’t mind me getting in contact like this, I’ve just been reading your blog…

Well James got his new Nokia N95 pretty quickly.

Just shows the power and influence a blog can have, well the influence a large and well-read blog like SMSTextNews can have.

Glad to hear that the N95 phone situation was sorted in the end…

Now about that 4GB Nokia N95….

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Vodafone Nightmare

Well it seems I am not the only one who suffers nightmare customer service from Vodafone.

Back in June 2004 I had a nightmare trying to order a 3G datacard from Vodafone, so much so that I basically nearly gave up even trying.

Well it seems four years later, customer service at Vodafone still leaves a lot to be desired.

James Whatley of SMSTextNews found his Nokia N95 wasn’t working, so he called Vodafone customer service, his phone was still under guarantee and he had insurance, so it should have been a simpe process, shouldn’t it…

What follows is an account of two hours of my life from the early evening of last night (Thursday).

Vodafone have pissed me off. Their insurance company more so – they are CLEARLY a 3rd party with nothing to do with Vodafone and as such, let them down on an almost spectacular level.

That aside – VF’s CS has seen better days.

If this issue is not resolved by the weekend, I am off to 3.

You heard it here first.

Read the whole story on the full blog entry.

To be honest reading that story doesn’t surprise me one bit, like James, when you are use to good customer service, when you have a bad experience, it really throws you and you can’t understand why they don’t just “get it”.

Hopefully Vodafone may realise that one bad experience for a customer results in lost sales or transfers to another network.

In case you are wondering, who do I use as my mobile phone provider, well it’s T-Mobile.

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Which 3G USB Modem?

I have been thinking for a while about getting a 3G USB Modem.

My preference is to use a Bluetooth connection to my phone and use that as a modem, however this is very heavy on battery life for both the phone and the laptop and I am thinking that a USB modem will have less impact on the laptop and (obviously) no impact on the phone’s battery life.

I don’t want a card solution as I use different computers, some have CF slots, come have PC Card slots and another uses ExpressCard, so a card solution will be too limiting.

I am not overly happy with having a dongle hanging off my computer, but it is better than no internet connection.

So which one do I go for?

My initial choice was “3” which has the cheapest solution at £10 per month, however they do have a 1GB limit and will charge if you go over that limit.  £15 gives you a 3GB allowance.

Speeds are suppose to be in the 2.8Mbps range, but that’s not the case across the whole country.

Having used Vodafone before and get very annoyed with their content control and the complexity of having to pay to turn it off, I am not keen on using Vodafone. Also at £25+VAT per month they are the most expensive. However at 7.2Mbps they are the fastest. Though that speed is not available around me, so is less inticing.

I am coming around to T-Mobile which is around £20 per month now. However it does appear to be the slowest of the lot. It has one advantage that the service also includes free access to T-Mobile wifi hotspots.

Still thinking.

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3G N73 Mac Internet

A guide on how to connect a Mac to enable it to use 3G Nokia N73 as a Bluetooth modem.

Connecting a Mac to the internet via Vodafone 3G and Bluetooth enabled Nokia N73 Update: link no longer works

This guide takes you through the process on a Mac (running Tiger 10.4) and on a Nokia N73 phone and enables you to connect via a Bluetooth connection to the Nokia N73 and use the phone’s 3G data connection for internet access.

Nokia N73

This guide may also be useful to people with other phones and 3G accounts with other providers.