I couldn’t raise a new fault, as the old one hadn’t been closed. So I went through a long online chat to get the fault resolved and an engineer visit booked.
However in the end it was apparent that this wasn’t a BT fault, it was a problem with one of our sockets (I think more the filter) that meant that our landline was working, so I cancelled the BT engineer visit.
Found out this morning that my phone landline wasn’t working. I couldn’t make or receive calls and there was no dialling tone.
The thing is I have no idea how long it has been like this, the fact that the internet is still working, means I wasn’t suspicious something was amiss. It was only after I was having trouble with my mobile on the Three network that I tried the landline.
I mainly have a landline for the internet, so rarely use the phone for making actual phone calls. I wasn’t expecting any calls either, so that didn’t raise any alarms either.
The support process from BT was quite simple, after I had Googled “BT Line Checker” as there didn’t appear to be a path from the MyBT page. Once I found that page, I had to go through a diagnostic process on the website, which included going out to buy a replacement new phone just in case it was the phone, as well as using the test socket on the master socket.
The end result is that BT Engineers will be out to fix this by Friday…
Though I have no evidence, my suspicions are that this fault may have been caused a few days ago when there was a bundle of BT Openreach vans outside our house where they were working on something…