Every few years you often need to re-tune your Freeview TV as the way the channels are organised and broadcast changes. Sometimes my TV lets me know, sometimes it’s a broadcaster that says something on air (which I usually miss) and more usually I find a load of channels missing and wonder what happened. This was certainly the case when my children mentioned missing channels on our Sony KDL48W605. So a quick check of the Freeview website and it was apparent that a re-tune was needed of the TV.
If the TV needed doing, I guessed that EyeTV on my Mac would also need to do it too. The mechanism for doing this is, is not entirely intuitive. What you have to do, is to use the EyeTV Setup Assistant.
Go through the screens until you reach Auto-Tune TV Channels and then click the Auto-Tune button.
So I let the EyeTV software do its job and all my channels were back to how they should be.
It would appear that many Smart Sony TVs have lost their UK apps. I initially thought I was just unlucky, but it would appear from the internet tubes that many others have found that their Smart Sony TVs have lost their UK based apps, including BBC iPlayer, Amazon Player and Sky News apps.
Having recently replaced my TV, one of the reasons I chose the Sony KDL48W605 was the fact that it was a Smart TV and came with BBC iPlayer integrated into the TV. This means we can easily watch catch-up TV. Was slightly disappointed that there was no integrated ITVPlayer or Channel 4’s 4OD, though there is (was) Five on Demand. According to Sony this was down to licensing rights issues, less from ITV and Channel 4, but more from the rights holders of the programmes they show.
The apps on the TV are dependent on regional settings, and if you are based in the UK, then you get UK focused apps. It would appear that the server which delivers the various apps to the TV has failed to recognise those TV that are in the UK and as a result is not delivering the localised UK apps to them.
My initial thought was that only my TV was having a problem. My first few searches on Google only turned up Sony BBC iPlayer issues from 2011. I followed the guidance to refresh internet content to no avail, I then undertook a factory reset, retuned, etc and still no luck.
It was only after browsing the Sony support forums that I found other people were having issues, and the problem was been had by multiple different Sony TVs.
At the time of writing it would appear that Sony have been made aware of the issue on Friday, but as it was a bank holiday weekend, nothing so far has been done.