The future is coming…

The future I was told about as a child is finally arriving….

The concept of paramedics wearing jet packs is been tested in the Lake District in a collaboration between the Great North Air Ambulance Service and Gravity Industries.

 So rather than walk up a hill, taking thirty minutes to reach a patient, the paramedic wearing the jet suit can reach them in under ninety seconds. This could prove vital in delivering the necessary primary care to an injured walker, or those who have had a heart attack.

The paramedic doesn’t do an IronMan and fly up into the sky, they use the jet suit to hover a short distance above the ground and then use the jets on their arms to manoeuvre and direct them along.

You can start to imagine other applications of this technology…

The future I was told about as a child is finally arriving….

Why have the meeting then?

Still useful and relevant, 44 years later….

[archiveorg meetingsbloodymeetings width=640 height=480 frameborder=0 webkitallowfullscreen=true mozallowfullscreen=true]

Well there wasn’t anything anyone wanted to talk about!

Why have the meeting then?

It’s the weekly meeting!

This staff training film from Video Arts, Meetings Bloody Meetings,  has been quite influential on how I approach meetings and how I feel about meetings.

The fact that this film is 44 years old and I still think others could learn from it, shows how challenging it can be to change the cultures within organisations. However it can be done.

“I just turned on my TV…”

old TV
Image by Free-Photos from Pixabay

I love this story as reported by the BBC about a small village in Wales which was having persistent broadband outages and it was proving difficult to work out what the cause of the problem was. After eighteen months engineers began an investigation after a cable replacement programme did nit fix the issue.

Eventually after sweeping the village with detection devices they narrowed it down to a single house. What was happening was the person in the house was switching on their old TV at 7am every morning and the electrical interference emitted by their second-hand television was affecting the broadband signal.

They have now promised not to turn on the TV anymore!

We know that there are many potential problems with electrical devices interfering with broadband connections, as well as other devices in the home playing havoc with wifi signals as well. It’s never easy.

Landline now back on…

Well, so I thought we had the same error as before.

I found our phone last week wasn’t working, did all the checks, but still couldn’t get a dial tone or receive calls.

Raised the fault with BT who fixed it in a couple of days.

Yesterday I found our landline wasn’t working, still no dial tone.

I couldn’t raise a new fault, as the old one hadn’t been closed. So I went through a long online chat to get the fault resolved and an engineer visit booked.

However in the end it was apparent that this wasn’t a BT fault, it was a problem with one of our sockets (I think more the filter) that meant that our landline was working, so I cancelled the BT engineer visit.

Old Phone
Image by Alexas_Fotos from Pixabay

QR Codes at the seaside

QR Codes on the beach

I haven’t done a blog post on my QR Codes experiences for a fair few years now. Partly as I think they are fairly ubiquitous now across most things people do and partly as the problems that I saw in the past about QR Code implementations are much rarer.

In previous blog posts I wrote about QR Codes on bags of chocolate, furniture retailers and on the telly!

You use to need a specific app to read QR Codes, this functionality appears now to be built into the camera app of most phones. Having said that one of the advantages of using a specific app is that it retains the history of the codes you have scanned.

So, the other day we were walking along the beach at Burnham-on-Sea and we saw a wooden lighthouse and we did wonder about the history, so on the promenade there was a QR Code, which we could scan and find out more about the Low Lighthouse.

Across the promenade there were various signs with QR codes that could be scanned. I used my iPhone 8 camera app to scan the code, it picked it up quite easily.

The QR Code provided a short link to a mobile friendly website about the feature on Burnham beachfront.

The QR Code made it quicker and easier to get to the website, rather than typing in an URL.

Slightly disappointed that this wasn’t a secure (https) site. However I thought this was an effective way of using QR codes of providing more insight into the history of Burnham-on-Sea.

Landline is back on!

Having “lost” our landline, our phone line was fixed by BT and we can now make and receive calls.

We had a bit of “interference” with our broadband for a few minutes, but it appears that all is working fine now.

old phone
Image by Alexas_Fotos from Pixabay

Landline was down…

Old Phone
Image by Alexas_Fotos from Pixabay

…but I hadn’t noticed!

Found out this morning that my phone landline wasn’t working. I couldn’t make or receive calls and there was no dialling tone.

The thing is I have no idea how long it has been like this, the fact that the internet is still working, means I wasn’t suspicious something was amiss. It was only after I was having trouble with my mobile on the Three network that I tried the landline.

I mainly have a landline for the internet, so rarely use the phone for making actual phone calls. I wasn’t expecting any calls either, so that didn’t raise any alarms either.

The support process from BT was quite simple, after I had Googled “BT Line Checker” as there didn’t appear to be a path from the MyBT page. Once I found that page, I had to go through a diagnostic process on the website, which included going out to buy a replacement new phone just in case it was the phone, as well as using the test socket on the master socket.

The end result is that BT Engineers will be out to fix this by Friday…

Though I have no evidence, my suspicions are that this fault may have been caused a few days ago when there was a bundle of BT Openreach vans outside our house where they were working on something…

Work is still something you do, not somewhere you go

Image by StockSnap from Pixabay
Image by StockSnap from Pixabay

Over the last few days there has been a wealth of press coverage, politicians talking, discussion online about people returning to the workplace. Sometimes the talk is of returning to work.

Hello!

Hello!

Some of have never stopping working, we have been working from home!

The headlines in the papers and on the web seemed to indicate that people weren’t working and that they should return to work. This is quite insulting to all those people who have been working, and working during a crisis as well as supporting potentially children in their schooling, as well as avoiding meeting friends and family. The main crunch of the issue appears to be the impact of people not commuting to the workplace and the impact this is having on the economy of the city centre and the businesses that are there.

At the end of last week, there was this article on the BBC News: Warnings of ‘ghost towns’ if staff do not return to the office.

Dame Carolyn said the UK’s offices were “vital drivers” of the economy, supporting thousands of local firms, from dry cleaners to sandwich bars. “The costs of office closure are becoming clearer by the day. Some of our busiest city centres resemble ghost towns, missing the usual bustle of passing trade.

This tweet echoed my thoughts on that article.

https://twitter.com/executiverocker/status/1298853455327637504

The issue is that the genie is out of the bottle now, both staff and businesses are seeing the potential benefits (and the pitfalls) of working from home. This shift in working patterns will not go away. This doesn’t mean that we’re all working from home permanently as we were under lockdown, but it does mean that we’re very likely not to go back to the way things were.

As a result the rest of the business world and the economy will need to reflect that shift and adjust.

coffee

What sparked my post more than anything else was this Medium post about remote work in the US, Remote Work Is Killing the Hidden Trillion-Dollar Office Economy.

Businesses dependent on workers commuting to offices were finding revenues were falling and falling fast. Some were those provides food and drink.

Starbucks attributed the loss of some $2 billion year on year to deserted urban office corridors

Then there was business travel.

…in the air, white-collar workers previously kept a parallel economy buzzing, with business travel accounting for 60% to 70% of all airline traffic. While leisure getaways have also been obliterated, it turns out the bigger punch is the Zoomification of business meetings, a cancellation of business travel that analysts expect to persist for up to two or three years.

Then there are the changes in real estate, with some companies ending leases early, not renewing, or even cancelling new offices.

Pinterest turned heads when it announced it would pay a $89.5 million contract penalty to cancel its lease on a flashy new 490,000-square-foot office building planned in San Francisco.

In the UK we know that train companies are now looking to see how they can reflect the shift from five times a week commuting to the office, to a model where people will only travel two or three times a week to the office.

Yes there is a real issue with the loss of footfall in places like London and Manchester and this needs to be thought about and dealt with. The shift in the working population away from the heart of the cities will result in major changes across the economy, as well as direct impact on the city centre economy. However I do fell that this is also a real opportunity as well to reduce the dependency on commuting and mass daily migration from the suburbs to city centres.

Paddington Station

Last week the BBC reported that there was no plan for a return to the office for millions of staff.

Fifty of the biggest UK employers questioned by BBC have said they have no plans to return all staff to the office full-time in the near future.

Within my own organisation, decisions are still being made about the future of the offices we have. However it is clear that we won’t be going back to what we had before. Even being a pretty much blended workplace anyhow, the covid-19 pandemic forced a non-office culture on everyone. Of course everyone won’t be able to work from home, and not everyone will want to work from home. Giving people a choice is important. What I am hoping to see in the future is that office space encourages and enables different ways of working and that rows of desk working staff is not the norm for the future. I discussed this more in an earlier post on changes to my office working.

Personally I think that if we can use this opportunity to move the work landscape from one where large portions of the population scramble to get to a single location via train or driving to one where people work locally (not necessarily from home) then this could have a really positive impact on local economies, as well as flattening the skewed markets that the commute to the office working culture can have on house prices, transport, pollution and so on.

This view was echoed in the FT opinion piece (paywall) by Sarah O’Connor, Goodbye to the ‘Pret economy’ and good luck to whatever replaces it.

The article talks about the rise and fall of Pret.

The rise of Pret has mirrored the rise of London and, until recently, they both seemed unstoppable Yet last week, Pret said it would cut 2,890 jobs, almost one-third of its workforce, after the pandemic wiped out “almost a decade of growth” for the company.

As with many other people, when the call came back to head back to the office, thought, let’s be honest do we need to go back to the office, travelling on trains and buses as well as going out for lunch? The coronavirus is still there, infection rates are rising in some parts of the country and there is still no vaccine and no cure.

My working patterns were not regular or consistent before covid-19, now as we continue to emerge from lockdown I am certainly not expecting major changes to what I have been doing over the last five months, just the odd visit to the offices and not much if any other travel. This will mean less coffee and probably not going out for lunch at all, ah well.

Isn’t it time to start thinking differently about work and the nature of work?

Well some of us have been talking about this for a while now.

Back in 2016, Lawrie Phipps published a really interesting blog post on the nature of work, Something, not somewhere, and increasingly somewhen

The web affords us new ways of working, new opportunities to connect.  It furthermore allows for a richer experience of work and life, rather than forcing us to segregate our time from ourselves via physical location, allowing us to choose when and where we are most productive, and how to conserve our face to face energy for those times that truly require it.

The coronavirus lockdown forced many people to work from home, and though many found it challenging, some thrived. We became better at using tools such as Teams and Zoom, and many found they were more productive, though some didn’t.

Of course working from home is not for everyone and this is where thinking differently about work and the nature of work needs to consider not just working from home, but also working from an office. The office doesn’t have to be the office, it could be an office.

I do hope that we could start not just working from home, but working locally as well, maybe in physical hubs, or other co-location workplaces. That way you can still work from “home” by working locally, but you also get the other benefits of working in a space with others Of course this isn’t new either. Many companies already did allow staff to use local flexible meeting spaces for meetings and working. There are quite a few companies that can provide offices and desks to hire, though these are suffering just as much in the lockdown as well, but when that’s less restrictive there are possibilities.

Of course the economic challenge in all this is how these shifts impact on workers, both those who are now remote working, and those who were previously employed in all those support businesses. The economics shifts we’ve had in the past, in the main de-industrialisation, were often managed badly. As industrial and manufacturing jobs disappeared and new service and office jobs grew, this wasn’t evenly spread across the country, and the end result was areas of high unemployment, slow economic growth and poor social mobility. At the same time saw excessive wages and costs, and where demand for workers could not be met, we saw large rises in commuting, as well as huge increases in house prices, which then resulted in even more commuting.

As we have this paradigm shift in working patterns, we need to think about how we manage that shift to reduce the impact on workers (as well as businesses) that use to depend on other works commuting to the office, drinking coffee and having lunch.